If you are having technical problems in MyClasses, please check this list to see if there is a way to resolve your problem. We will be updating this site frequently, so please visit often!
Problem: Issues with Internet Explorer
Resolution: Using Internet Explorer with MyClasses can cause problems for students attempting to submit tests or use the file upload feature. To avoid these issues it is suggested to use Mozilla Firefox.
Problem: When attempting to download all attempts of an assignment, the system shows a HTTP Status 404 Error:
Resolution: A special character (like # or % or [) is probably in the name of the Assignment. Names should be kept simple, using only letters and numbers. Remove the # sign name of the Assignment in the Content Area. Then go into the Grade Center and make sure it has been removed from there as well.
Problem: Horizontal and/or vertical scroll bar is missing from the Grade Center
Resolution: If the problem is in Firefox, click Ctrl and the plus or minus key until the scroll bars appear.
Problem: When grading with a rubric and you use in the in-line rubric, you can’t submit the completed rubric with the bottom submit button.
Resolution: Scroll to the top of the rubric and use the top submit button.
Problem: Course Menu is missing from the course.
Resolution: Click the small tab on the left side of the page with a right arrow on it. The sidebar will expand.
Problem: When copying and pasting text from Word or any other source into any text field in MyClasses, unusual tags or HTML code can be embedded within the content. This can cause problems with how the copied content displays, especially in the Discussion Board area.
Resolution: Do not copy and paste into MyClasses from Microsoft Word. You can use the new Paste From Word feature under the Mash-Up option inside the Text Editor toolbar.
Problem: Uploading a large file is causing MyClasses to show an Error.
Resolution: MyClasses only allows files (or a combination of files) up to 100MB in size to be uploaded.